Returns

What is your return policy? How many days do you have to return a product?

For online purchases, Regina McWhite will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Full-price merchandise must be returned within 30 days from the date of delivery to ReginaMcWhite.com within the United States. However, all PayPal purchases must be returned exclusively to ReginaMcWhite.com.

Sale merchandise must be returned exclusively to ReginaMcWhite.com within 10 days from the date of delivery. Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as handbags and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact. Regina McWhite reserves the right to refuse return of any merchandise that does not meet the above return requirements in Regina McWhite’s sole discretion.

Merchandise returned to will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

How do you return an item?

Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Regina McWhite will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

How long does it take before a refund is issued?

Merchandise returned will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, MasterCard, American Express, and Discover, we will reimburse the card used. 

Are delivery charges refundable? 

Original shipping charges incurred at the time of purchase are non-refundable.

Regina McWhite cannot accommodate automatic exchanges at this time. In order to exchange an item, return the original item for a refund using the return instructions provided in your shipment. A new order can then be placed for the exchange item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

How do you exchange an item?

Gift items purchased may be returned. However, refunds may only be issued to the same credit card used for original payment.

Can you exchange or refund an item gifted to you by someone else?

Gift items purchased may be returned. However, refunds may only be issued to the same credit card used for original payment.Unfortunately, we are not able to accommodate automatic exchanges at this time. In order to exchange a gift, please return the original item using the return instructions provided in your shipment and place a new order for the exchange item.

Can you return a personalized item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

 

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Contact Us T:+001 484.297.2335